Am I responsible for arranging any tests personally?

No.  IRT will complete all necessary tests required on your behalf.

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Do I have to apply for permits from quarantine / health authorities myself?

No.  IRT take care of all import/export permit requirements at the port of arrival and departure.

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Do I have to deliver my horse to pre-export quarantine or to the airport?

IRT can easily organise transport.  However, if you particularly wish to deliver your horse, arrangements can sometimes be made for you to do this.

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Who deals with Customs authorities in the port of departure and/or arrival?

IRT - as part of the planning process for each shipment, an IRT consultant will send you a questionnaire.  Once you have completed this and returned it to the appropriate IRT office, all necessary Customs arrangements can be made on your behalf.

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When is payment of freight costs etc required?

Payment will be required 7 days prior to the departure of the shipment.

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What equipment will IRT provide for my horse's shipment?

IRT will supply a new head collar and lead when the horse arrives in our care.  When IRT organises pre-flight quarantine a loan rug will be provided for this stage of the shipment.  If however, further equipment is required, please speak to your IRT consultant - we always try to help wherever we can.

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Should my horse wear leg bandages?

IRT generally recommend against the use of leg bandages and wraps/boots.  If you wish your horse to travel with these, please speak with your IRT consultant.

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Should my horse wear shoes during the journey?

For the safety of your horse and the people handling it during transit, IRT generally recommend all shoes be removed for the journey.  For horses with tender feet or brittle hooves, shoes can be worn.  Always discuss your preference with your IRT consultant.

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Is my horse fed and watered during the flight?

Yes.  Keeping your horse well fed and watered is an important part of ensuring it arrives in the best possible health and is something that IRT's grooms pay particular attention to.  IRT provide hay and water for every flight.

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Who travels with my horse?

As a general rule, all IRT shipments are supervised by an animal air attendant (or 'groom') provided by IRT.

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What happens if my horse does not travel well?

Please advise your IRT consultant if you are aware your horse is not a good traveler, so that necessary contingencies can be made to assist your horse in having a smoother flight.

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Are horses automatically tranquillised for the journey?

No.  Tranquilliser is generally only administered if deemed absolutely necessary on safety grounds.

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How is the horse restrained during the journey?

All horses travel in an airline approved horse stall.

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If the horse has to undergo pre-export quarantine (PEQ) at the port of departure, where is this undertaken?

PEQ is generally undertaken at one of IRT's Government approved quarantine facilities, conveniently located to the airport of departure.

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What documents do IRT need from me?

IRT will forward you an Export/Import Questionnaire along with information to cover Customs clearance.

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If the horse has to undergo post arrival quarantine (PAQ) at the port of arrival, where is this undertaken?

In most cases, PAQ will be spent in an approved quarantine facility conveniently located to the port of arrival.  However, quarantine regulations vary depending upon country of import - refer to your IRT consultant for further information.

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What happens when the horse arrives at the port of destination?

In most cases your horse will be met by an IRT representative or their Agent.  However, at some destinations it may be necessary for owners to collect the horse - this will depend upon destination - refer to your IRT consultant for further information.

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When are duties/taxes (GST/VAT) at port of arrival payable?

All GST/VAT and or Duties/Taxes are payable prior to commencement of the shipment.

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How long is the journey?

Naturally this will vary from shipment to shipment, so enquiries should be referred to your IRT consultant.

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Am I advised when the horse arrives at it's destination?

Yes.  As a general rule IRT will advise you once the horse has arrived at it's destination.  However, if your local representative is meeting the horse they would normally contact you direct.  IRT takes particular care to make sure horse owners are well informed throughout the shipping process and make staff members responsible for your shipment readily available.

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Who cares for the horse whilst undergoing quarantine?

All Government quarantines are supervised by representatives from the local veterinary authority.  Depending upon the route, the care of your horse will be in the hands of an IRT representative or their Agent or the quarantine manager.

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I understand the horses travel in stalls on the aircraft - how are they loaded onto the plane?

The horse stalls are loaded on the ground and then raised into the aircraft by lift, maneuvered into place and locked into position.

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Can I visit the horse whilst in quarantine?

To preserve the quarantine integrity, quarantine visits are generally restricted.

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Is a Vet on call whilst my horse is in quarantine?

Yes.

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Does my horse undergo tests whilst in pre-export quarantine (PEQ)?

For most shipments there will be tests performed during PEQ.  Arrangements for these will be coordinated by IRT.

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Does my horse undergo tests whilst in post arrival quarantine (PAQ)?

Some countries require PAQ testing - others do not - ask your IRT consultant for further information.

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Who gives approval for horses to be released from quarantine?

The release of your horse from quarantine is the responsibilty of the local health authority of the governing country - once given, IRT will coordinate delivery in accordance with the Owner's instructions.

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