Contact details of our organisation

International Racehorse Transport P/L
Suite 1501, 401 Docklands Drive
Docklands Vic 3008 Australia

Privacy Officer: Lyn Dressing (Mrs)
Telephone: + 61 3 9643 3000
Facsimile: + 61 3 9643 3030
Email: irtaus(at)irt.com.au

General statement of our information handling policies

We recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust.  Our staff are employed on the basis that they will protect information about you.  This is our personal standard.  Under law your rights to privacy are also protected.  The National Privacy Principles and the Privacy Act place strict requirements on us to treat certain information you give us as confidential.

Collection

What information we collect
We may collect the following information from you:

Your name and contact details;
Some personal details;
Other information that you will supply to us.

Why we collect the information
We use the information to assist in :

• providing you with relevant consumer information, notify you of products and special offers that may be of interest to you.
• we may also provide value-added services and offers.
• to organise the transportation of your horse/s as required.
• to place insurance risks on your behalf.

Where we collect the information from
We collect the following information that you may be unaware of:

• The name of the domain from which you access the internet;
• The date and time you access our site; and
• The internet address of the website from which you linked directly to our site.

Disclosures

To whom do we regularly disclose personal information
We may disclose information that we hold to related companies within our corporate group for marketing purposes.

• International Racehorse Transport Pty Ltd - Australia
• International Racehorse Transport Inc - USA
• IRT Pty Ltd - New Zealand
• IRT (UK) Limited - United Kingdom
• IRT Insurance - Australia
• Markel Insurance Company

You may "opt-out" of receiving direct marketing material.

We also ask you for some personal details so we can keep in touch with you and so that we can tell you about our other products and services that could be very useful to you. Please contact our privacy officer (listed above) if you do not wish your details to be used for marketing purposes.

Anonymity

Under the National Privacy Principles, you have the option of not identifying yourself when entering a transaction with us, wherever that is lawful and practicable. That will not be practicable where :-

• you instruct us to organise the transport of your horse/s because Government authorities from both the exporting and importing countries must know the identity of the owner of the animal/s.
• you are seeking insurance cover because of the duty of disclosure which you have when seeking insurance and because insurers must know the identity of the policyholder.

Retention policies

Any information we no longer require is destroyed. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

Access and correction

The security of your information is important to us. When we have collected information about you it cannot be seen or modified by anyone else. We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.

However, you may access your information at any time. If you would like to know what information we hold about you please contact our privacy officer. If you discover that there is an error or information missing please notify our privacy officer and we will try to correct or add the information as soon as possible.

We will try to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date.

If you would like to talk to our privacy officer about this please contact:

Telephone: + 61 3 9643 3000
Post: Suite 1501, 401 Docklands Drive, Docklands, Vic, 3008, Australia
Facsimile: + 61 3 9643 3030
Email: irtaus(at)irt.com.au

Disputes

If you believe that our organisation has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact:

Telephone: + 61 3 9643 3000
Post: Suite 1501, 401 Docklands Drive, Docklands, Vic, 3008, Australia
Facsimile: + 61 3 9643 3030
Email: irtaus(at)irt.com.au

We will try to satisfy any questions that you have and correct any errors on our part.